1. Request
Describe the issue, current situation, urgency and desired outcome.
50 / 50
Clarity first, order second, delivery third.
The workflow protects both sides: you know what will be delivered before payment, and we start with a confirmed order and a defined scope.
2. Review
We assess feasibility, responsibility, platform dependencies and required evidence.
3. Offer
You receive the scope, price, timeline, customer responsibilities and exclusions in writing.
4. 50% deposit
After written acceptance and payment, the project is scheduled and started.
5. Delivery work
Changes are implemented transparently, with a backup or rollback plan where required.
6. Handover
You receive the result, documentation, open points and recommendations.
7. Final 50%
The balance is due after the agreed delivery. Defects within scope are corrected.
The offer and invoice are issued by Springinklee e.U. Additional work only starts after written approval.
Frequently asked questions
What counts as delivery?
The offer defines concrete deliverables, such as corrected profile data, an audit report, an optimised website or documented recovery steps.
When does work start?
After written acceptance and receipt of the agreed deposit, unless another arrangement is confirmed.
What if a platform rejects the request?
The agreed steps are documented. Third-party systems make their own decisions. Further escalation or a new procedure may require an additional offer.
What does money-back mean?
If a clearly defined deliverable cannot be provided for reasons within our responsibility, the paid amount attributable to the undelivered work is refunded.